can i get earth, and how long it takes

put your full postcode into the checker on any page. earth will tell you which plans your line can take, the speed you can realistically expect at your address, and the exact price including setup, before you commit to anything.

ring us on 01403 214069. address databases are imperfect, particularly for flats, new builds and converted properties, and we can usually find you manually in a couple of minutes. it does not mean earth is unavailable.

often yes, but it depends on whether fibre has been installed and registered as live at the development. ring us with the address and we will check what is actually there rather than what the database thinks is there. because earth works with all the major networks, there is more than one answer to look for.

then we will tell you straight, and we will not try to sell you something slower to make the conversation worthwhile. networks are still building, so it is worth asking us to note your address and let you know when that changes.

on average five to seven days, and up to two weeks. you pick your switch on date when you order, so you know it before you commit, and we will tell you if anything threatens that date before it becomes your problem.

if you need it sooner, earth holds back priority dates on the installation calendar. they cost £20, and you can see exactly which dates are free before you pay, so you are choosing a date rather than buying a promise. depending on your address that will be either an engineer visit or a remote activation, and the calendar tells you which.

usually not, and we will tell you which applies to you before you order rather than after.

if you are already on the same type of connection with another provider, the changeover happens outside your home, at the cabinet or the exchange. nobody comes in, nothing is drilled, and you do not need to book a day off.

if your address is getting a type of connection it has not had before, an engineer may need to come inside to install it. we only know for certain once your address check comes back.

you find out when you pick your date. the installation calendar tells you whether that slot is a remote activation or an engineer visit, and if it’s a visit it gives you the time window someone over 18 needs to be in for. you pick the slot yourself, so you’re choosing a date already knowing what it involves.

if you need to move that date or cancel it, do it more than two working days ahead and it costs nothing. inside two working days there’s a £150 fee, because the slot is already booked out, and the same £150 applies if nobody’s in when the engineer arrives. so if the day stops working for you, tell us early and it costs you nothing.

either way, someone may need to be in to take delivery of the router, which arrives a few days before your switch on date. your plant comes separately and later, about a fortnight after your order is confirmed.