switching to earth, answered

no. earth handles the whole switch through one touch switch, the industry scheme that puts the job on the new provider rather than on you. you tell us who you’re with when you order, and we contact them, agree the date and close the old service down. there’s no cancellation call and nothing for you to chase. our switching page walks through the whole thing.

no. earth schedules your new connection to take over as your old one ends, so there’s no gap where you’re offline. if anything ever threatens the date, we’ll tell you before it becomes your problem rather than after.

possibly, and earth will tell you honestly. check your provider’s early exit fee first. if that fee is bigger than what you’d save by moving now, the sensible thing is to order from us and set your switch date for the week your contract ends. we’d rather you switch happily than quickly, and we’ll say so if waiting is the better answer for you.

earth contributes up to £100 towards the early exit fee your current provider charges you, on an 18 or 24 month plan. show us the bill or the charge when you order and we will credit it against your account with us.

on a two or twelve month plan there is no contribution, and it is worth knowing that before you pick your term rather than after.

if your exit fee is bigger than £100, or you are on one of the shorter plans, there is a second option and we will tell you honestly which one leaves you better off: order now and set your switch date for the week your current contract ends, so you do not pay an exit fee at all.

that depends on your old provider, not on us. some ask for their equipment back and charge if it doesn’t arrive, so check the instructions they send when they confirm the switch. your earth router arrives a few days before switch on and is yours to use for as long as you’re with us. it stays our equipment rather than becoming yours, so we’ll ask for it back if you ever leave.

ring us on 01403 214069 and an advisor will check what is possible at your address. that goes for keeping the number you already have, and for putting a new line in.

on full fibre we can often connect digital voice, but it depends on your circumstances and on what else is connected to your line. the copper switch-off, in plain english covers the background. a care alarm, a burglar alarm or a lift line can all be affected by the move to digital, and what happens to your fall alarm when the landline goes explains why, so tell us about anything like that when you ring and we will work out what you need before anything changes.