price and contract

your exact price shows when you enter your postcode, because it depends on which network serves your address and which plan you choose. setup is a one off activation fee plus router delivery, both shown in pounds before you buy.

that is everything you pay to get going and everything you pay each month. there are some charges for particular situations, and they are all listed below and in our charges tariff so you can see them before you need them.

the ones worth knowing: a priority installation date costs £20. moving or cancelling an engineer visit inside two working days, or nobody being in when the engineer arrives, costs £150. stopping your service altogether rather than switching to another provider costs £50 to disconnect the line. leaving inside your term costs £10 including vat for each month you have left, with one month knocked off. a router that does not come back costs £50. returning it is free, and we send the instructions. if the fibre has already been installed when you cancel, that is £120.

two, twelve, eighteen or twenty four months. which of those you can pick from depends on your address and which network serves it, so you might see all four and you might see only the longer two. put your postcode in and we will show you what is actually open to you rather than a list you cannot have.

the longer terms cost less per month, and eighteen and twenty four also carry the £100 contribution towards your old provider’s exit fee. but if you are renting, or you are not sure how long you will be at the address, the two month option is there and we will not make you hunt for it.

yes, once a year. while you are in your contract, earth tells you the exact amount in pounds and pence before you buy, not a percentage you have to work out yourself, and the dates and the figures are on your order before you commit.

some promotions are held at a fixed price with no annual increase. if yours is one of them, that will be clear at checkout.

so no percentages while you are in your term, and no surprise in your april bill. once your contract ends and you move to a rolling monthly price, increases follow rpi instead, and we will tell you before one lands. there is more in "what happens at the end of my contract?" below.

on the headline monthly figure, usually not, and we would rather tell you that here than have you find out on a comparison site.

compare like for like and it turns around. our price includes a wi-fi 6 router, uk support answered by a human 24 hours a day, daily monitoring of your connection, and a choice of every major network at your address rather than whichever one we happen to resell. add those to a cheaper provider as extras, where they offer them at all, and earth comes out ahead.

so yes, we cost a little more at the start. that is deliberate. we would rather be the best connection you have had than the cheapest line on a comparison table.

nothing stops and there is nothing you have to do. your wi-fi keeps running exactly as it was.

before your term ends we will get in touch with the best deals we can put in front of you, including moving up a plan if the house has got busier since you joined. if none of them suit, that is fine and we will not chase you. you simply roll onto a monthly basis at the same price you were already paying, with no new commitment and no increase for coming out of contract. you can leave whenever you like from then on.

once you are on that rolling price, it can change once a year in line with rpi, and we will always tell you before it does.

you can move up at any time, from the day you ask. moving down waits until your current term ends. ring us either way and we will tell you exactly what it means for your price and your term before anything changes.

monthly, by direct debit. your bill, your payments and your plan all sit in the app, and the app is the quickest way to reach us about anything to do with your service or your billing.